Frequently Asked Questions

There are many factors that impact the drying time after flooding and water
  • Affected location
  • Duration of water displacement
  • Source of water
  • Types of building materials affected
  • Weather conditions
  • How quickly mitigation was started
Our trained technicians will monitor and evaluate the drying process to determine when it is complete. On average, the drying process will take 3-5 days but it could take longer.
Each situation is unique depending on the damage to the building and its contents as well as the restoration process needed to complete the project. Before starting the job, a thorough evaluation & assessment of damage will be completed. This will help establish an estimate as well as a timeline. Our team will share the details of the project with you and your insurance provider to ensure the process is as smooth as possible.
Ultimately, this is a choice you will make based on the extent of the damage. You may factor in safety concerns such as:
  • Odours
  • Electricty
  • Disruption due to noise, equipment, workers
If you decide to vacate, consider forwarding your mail, newspaper and any deliveries. You can also request a temporary suspension of services from your utility companies.
When dealing with water damage, moisture can creep into drywall, baseboards, carpet, etc. High velocity air movers expedite the drying process. It’s important to get started as quickly as possible to avoid mould and other serious problems from developing. Industrial dehumidifiers are required to remove excess moisture from the air and create the right conditions for effective drying.
Ontario Restoration is responsible for the operation of our equipment and the outcomes. We will monitor the process to ensure optimal results. Homeowners should never move or turn off the equipment placed by our team.
The equipment will be powered on-site but the cost of operating the drying equipment is minimal. On average, each piece of drying equipment costs approximately a dollar per day to operate. Actual costs will be dependent on the energy rates of your electricity provider.
What seems like a task you can complete yourself is actually more complex than it looks and requires specialized cleaning agents and equipment. Smoke and fire damage creates corrosive acids and gases. Our technicians are trained on how to test and mix the proper deodourizing agents and cleaning solutions. Professional cleaning products, equipment and technicians will provide the best outcome for your property.
Poor ventilation and excess moisture are the perfect conditions for mould to spread. Tiny, air-borne mould spores find their way to an ideal location and then start to multiply. To reduce the risk of mould in your home, maintain your plumbing and keep an eye on appliances that use water like the washing machine and dishwasher.
Sometimes you will see obvious signs of mould - dark spots on your ceiling, floors or walls. However, many times mould is hidden from plain sight. Musty odours can alert you to the presence of mould. Many people react to mould with allergy-type symptoms like coughing, sneezing and wheezing. If you have high humidity levels in your home or spot condensation on glass or metal surfaces, this is a good indicator you should check for mould.
We understand that no one plans an emergency and they can happen at any time. Our team is available 24 hours/day each and every day of the year. Depending on the situation, someone will provide your initial assessment within 2 - 4 hours of your phone call.
Our team is licensed, bonded and insured. You can trust Ontario Restoration to provide you with professional service and a trustworthy team that is courteous and empathetic for the crisis you are navigating.
You may have home or property damage that existed prior to your loss. These repairs will not be included in the scope of the project as our objective is to restore your home to “pre-loss” condition. However, if you prefer, we can provide you with an estimate for any upgraded materials or additional work you would like completed. These over-and-above projects are called “non-insured work”.
If your home’s pre-loss condition does not meet legal building codes or by-laws, your insurance company may recognize these upgrades within the estimation process. If you have questions about this, they are best directed to your insurance adjuster.
If a permit is required, Ontario Restoration will acquire it on your behalf. If applicable, permit fees will be included in the estimate and possibly covered by your insurance company.
If your project is an insurance claim, we will collect the deductible from you and bill the remainder to the insurance provider. If your project is not going through insurance, because it’s not covered or you've decided not to file a claim, you will be expected to pay in full. We will determine a payment schedule in advance for non-insurance work.